Do you ship Globally?
- Prints can ship globally.
- Framed pieces (currently) only ship to Australia.
How long to orders take to arrive?
- Digital downloads are instant.
- Prints ship within 3 days, and can take up to 10 days to arrive globally.
- Framed pieces can take up to 14 days as they are custom made to order. (Australia only currently)
Can I purchase a high res image to print myself?
Images are not available in this format.
I would like to hire Kane Vato
Please contact 22 Management. Details on the Contact page.
I would like to order an oversize framed piece
Please chat directly with us via the Contact page.
How do I ensure authenticity of art?
All artwork is shipped with a Certificate of Authenticity.
The piece I would like to order is SOLD OUT. Will it come back to the store?
Generally no. If an item is marked as SOLD OUT, it was a Limited Edition and won't be returning to the store again.
What are the dimensions around the actual image?
If you order a framed piece, the mat is 5cm wide, and the frame is 2cm wide.
What is your refund policy?
We take pride in the quality and craftsmanship of our large format fine art prints. Our primary goal is to ensure that our customers are fully satisfied with their purchases. However, we understand that sometimes a product may arrive faulty or damaged. In these cases, we are committed to providing a refund to our customers, subject to the terms and conditions outlined in this Refund Policy.
Please read the following policy carefully to understand the circumstances under which refunds will be issued, as well as the procedure to request a refund.
- Refund Eligibility
To be eligible for a refund, your item must meet the following criteria:
a. The product must have arrived faulty or damaged. We will not issue refunds for reasons other than faulty or damaged products (e.g., incorrect size, change of mind, etc.).
b. You must provide photographic evidence of the fault or damage, clearly showing the issue with the product.
c. The refund request must be made within 2 days of receiving the product. Requests made after this period will not be eligible for a refund.
- Refund Process
To request a refund, please follow the steps below:
a. Contact our Customer Support team through the "Contact" form on our website, providing your order number, a description of the issue, and photographic evidence of the fault or damage.
b. Our team will review your request and determine if you are eligible for a refund. Please allow up to 7 business days for the review process.
c. If your refund request is approved, we will initiate a refund to your original payment method. Please note that it may take up to 14 business days for the refund to be processed by your bank or credit card company.
- Shipping Costs
Customers will be responsible for the cost of shipping the product back to us in the case of a refund request. Shipping costs are non-refundable. If your refund is approved, the cost of the returned item will be refunded, excluding shipping costs.
We reserve the right to deny a refund request if the product is found to be tampered with, intentionally damaged, or altered in any way that is not consistent with normal use.
- Changes to This Policy
We reserve the right to modify this Refund Policy at any time, without prior notice. Any changes to the policy will be posted on our website. Your continued use of our services following the posting of changes to this policy constitutes your acceptance of those changes.
If you have any questions or concerns about our Refund Policy, please do not hesitate to contact our Customer Support team via email at [support email] or through the "Contact" form on our website. We are always here to help and ensure that you have the best shopping experience possible.