We value your satisfaction and strive to provide you with the best products and services. Please take a moment to review our returns policy for both digital downloads and fine art photography items.
As digital downloads are intangible and instantly accessible, we regret to inform you that we do not offer refunds or exchanges for these products. Once a digital download is purchased and accessed, it cannot be returned, refunded, or exchanged. Please make sure to review all product details and compatibility information before making your purchase.
Fine Art Photography:
We take great care to ensure the safe delivery of our fine art photography items. If, however, your fine art photography item arrives damaged, we are happy to offer a refund or replacement, provided you adhere to the following guidelines:
Damaged Item: If your fine art photography item arrives damaged, please contact us within 7 days of receiving the product. To initiate a return, please email us with the following information:
- Your name
- Order number
- Description of the damage, including photographs
Return Authorization: After we review your request, we will provide you with a return authorization and instructions on how to return the damaged item.
Return Condition: The item must be returned in its original packaging and include all original documentation, such as a certificate of authenticity, if applicable.
Return Shipping: We will provide you with a prepaid shipping label for the return of damaged items. Please follow our return instructions carefully to ensure a smooth process.
Refund or Replacement: Once we receive the damaged item and inspect it, we will either issue a refund or send you a replacement, as per your preference.
Change of Mind: We do not accept returns for fine art photography items due to a change of mind. Please make your selection carefully.